Should an item be found to be defective upon receipt, please notify customer care through our contact us form or email us or call at 239 947 0023. We will work with you to have defective product returned at no charge for exchange.
Our customer care team will issue an RMA (Return Material Authorization) along with instructions for the return of the Product. No Product is to be returned without a properly documented RMA prior to buyer’s delivery to a common carrier. The RMA must accompany the return shipment.
Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 30 business days of receipt of the Product. Defective products will be replaced as soon as possible. All orders are non- refundable.
If Your Order Does Not Arrive
Please wait seven days to notify us if your merchandise does not arrive. We will assist the buyer in filing a tracer with the selected carrier by providing pertinent information that may be required. Upon notification from the carrier of a non-delivery, the merchandise will be replaced.
Claims for Damaged Merchandise
Title Transfer and risk of Loss pass to the buyer with delivery to a common carrier. We are not responsible for any damage caused in transit. Standard Freight terms are FOB Shipping Point, Freight Collect, We may from time to time provide free shipping as promotion within the continental U.S.A. If damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.
Paper Straws Return Policy
Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of Indigo Mountain, Inc. / U.S.STRAWS. The only exception to this policy is where a claim is made for a defect in materials or workmanship.